FAQs
Our question center you will find frequently asked general questions about Famacare, if you do not find a satisfactory answer please ask us a question.
Common Questions
Do I need an appointment before visiting?
Walk-ins are welcome, but we recommend booking an appointment to reduce waiting time.
How do I book an appointment?
You can book via our website, by calling our customer service line, or by visiting the clinic directly.
Can I speak with a doctor online?
Yes, we offer telemedicine services for remote consultations. Contact us to schedule a virtual appointment.
Are my medical records safe?
Yes, we maintain all patient records securely using a digital EHR system. Your data is confidential and protected.
Can I access my medical records?
Yes, upon request, patients can access their medical summaries or test results. Identification may be required.
How do I give feedback or make a complaint?
You can share your feedback through our suggestion box, email, or directly with our clinic manager. We value your input and use it to improve our services.
How soon can I expect a response to a complaint?
We aim to acknowledge all complaints within 24 hours and provide a resolution within 3 working days.
Services Questions
What medical services do you provide?
Our services include general consultation, laboratory testing, pharmacy, antenatal care, immunization, chronic disease management, ultrasound,Radiology, Cardiology and health education.
Do you offer maternity and antenatal services?
Yes, we provide comprehensive antenatal care, including regular checkups, health education, routine tests, and referrals where necessary.
Can I get laboratory tests done at Famacare?
Absolutely. Our diagnostic centre is equipped to carry out a wide range of tests, including blood work, urinalysis, and specialized diagnostics.
Are you able to handle emergency cases?
While we manage urgent primary care needs, we may refer severe emergencies to secondary or tertiary hospitals.
Can you organize community health outreach or screening events?
Yes, we collaborate with organizations and communities to conduct health screenings and awareness campaigns.
What payment options are available?
We accept cash, bank transfers, POS payments, and selected health insurance schemes (HMOs).
Do you accept NHIS or private health insurance?
Yes, we work with various HMOs and insurance providers. Please call or visit to confirm if your plan is supported.
Do you have a price list for services?
Pricing varies depending on the service. You can request a quote or speak with our front desk for estimates.
Do you have an in-house pharmacy?
Yes, each Famacare branch has a licensed pharmacy with affordable, high-quality medications.
Can I buy medication without seeing a doctor?
Certain over-the-counter (OTC) drugs can be purchased without a prescription. However, most medications require a valid prescription.
Do you offer corporate health packages?
Yes, we provide annual medicals, staff wellness programs, and retainership services for companies and organizations.
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